Shipping policy

At NUXELYA (operated by Hey NUXELIYA LLC), we take great pride in preparing and delivering your luxury grooming and beauty essentials with precision and care. Below you will find detailed information regarding our shipping methods, delivery timelines, rates, and policies.

1. Order Processing & Handling

Processing Time: All orders are processed within 1 to 2 business days (Monday through Friday, excluding major US holidays).
Order Cut-Off Time: Orders placed after 2:00 PM EST will begin processing on the following business day.
Order Confirmation: Once your order is placed, you will immediately receive an email confirmation. A separate shipping confirmation email with tracking details will be sent as soon as your package leaves our facility.

2. Shipping Rates & Estimated Delivery Times

We partner with reliable global carriers (USPS, FedEx, DHL, and UPS) to ensure your package arrives quickly and safely.

Standard US Shipping
- Delivery Time: 3 – 5 Business Days
- Cost: $4.95 (Free on orders over $75.00)
Express US Shipping
- Delivery Time: 1 – 2 Business Days
- Cost: $12.95
International Shipping
- Delivery Time: 7 – 14 Business Days
- Cost: $14.95 (Free on orders over $150.00)

Free Shipping Terms:

Free Standard Shipping applies automatically at checkout for US orders totaling $75.00 USD or more.
Free International Shipping applies automatically at checkout for orders totaling $150.00 USD or more.

3. Order Tracking

Once your shipment has left our warehouse, you will receive a tracking link via email. Please allow up to 24 hours for the tracking status to update on the carrier’s system after receiving your shipping confirmation.

4. International Customs, Taxes & Duties

For shipments outside the United States:

International packages may be subject to import taxes, tariffs, and customs duties levied by the destination country upon arrival.
All customs fees, duties, and taxes are the sole responsibility of the customer.
NUXELYA has no control over these charges and cannot estimate their cost.
If a package is refused due to unpaid customs duties, any return shipping fees incurred by NUXELYA will be deducted from your total refund amount.

5. Incorrect Address & Delivery Delays

Shipping Address: Please verify that your shipping address is accurate before completing your purchase. NUXELYA is not responsible for orders shipped to incorrect addresses provided by the customer.
Unforeseen Delays: While we make every effort to deliver your order within the estimated timeframe, shipping times may occasionally be affected by severe weather, customs inspections, or seasonal carrier delays.

6. Damaged, Lost, or Missing Packages

Your satisfaction and peace of mind are our priority.

Damaged Shipments: If your product arrives damaged during transit, please take clear photos of the product and outer packaging, and email us within 48 hours of delivery at contact@nuxelya.store.
Missing Packages: If your tracking information states that your package was delivered but you have not received it, please check around your property, with family members, or with your building management first. If it is still missing after 24 hours, contact us so we can assist in filing a carrier claim.